This Refund Policy explains the 14-day money-back guarantee available on all CybroHost plans, how to request a refund, and when a refund may not be approved.
This Refund Policy explains the 14-day money-back guarantee available for eligible CybroHost hosting services, how customers can request a refund, how cancellations are handled, and how refund processing works.
CybroHost, operated by CYBROHOST, offers a 14-day money-back guarantee for eligible hosting services purchased directly through our website or official client area.
This Refund Policy applies only to eligible CybroHost hosting services and should be read together with our Terms & Conditions and Privacy Policy.
Customers may request a refund within 14 days from the date of the original purchase of an eligible service.
If a refund request is submitted within this 14-day period, CybroHost will process the refund to the original payment method, subject to the payment provider's processing timelines.
Refund requests submitted after the 14-day period are not covered by this money-back guarantee.
To request a refund, please contact CybroHost within the 14-day refund period by opening a support ticket through your client area or by emailing support@cybrohost.com.
Refunds will be returned to the original payment method where possible.
Once a refund request is received and accepted under this Refund Policy, CybroHost will initiate the refund within 7 to 10 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Customers may cancel a hosting service at any time by opening a support ticket through the client area or by emailing support@cybrohost.com.
Cancellation stops future renewal of the service. If the cancellation request is made within 14 days of the original purchase, the customer may also request a refund under this Refund Policy.
If the cancellation request is made after the 14-day refund period, the service may still be cancelled to prevent future renewal, but the payment is not covered by the money-back guarantee.
CybroHost does not currently provide domain registration services. As a result, this Refund Policy does not include domain registration terms.
For questions about refunds or cancellations, please contact us through your client area or email support@cybrohost.com.
CybroHost may update this Refund Policy from time to time. Any updates will be posted on this page with the revised version taking effect from the date of publication.
